Owl Cyber Defense
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Privacy Policy

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Privacy Policy

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Owl Cyber Defense Solutions, LLC (“Owl” or “We,” “Us,” or “Our”) may collect personal information from visitors to this site. Owl is committed to protecting the privacy of your personally identifiable information. We provide this privacy policy (“Privacy Policy”) in order to explain Our online information practices and the choices you can make about the way we use your information.

By using the www.owlcyberdefense.com [JE1] or go.owlcyberdefense.com website (the “Site”), you agree to this Privacy Policy, in its entirety, including Our use of cookies. Your acceptance of both this Privacy Policy and Our use of cookies shall be deemed a blanket acceptance of such Privacy Policy and cookie usage for all future visits. If you do not agree to this Privacy Policy in its entirety, you are not authorized to use or access the Site in any manner.

We periodically update this Privacy Policy. We will post any privacy policy changes on this page and, if the changes are significant, We will provide a more prominent notice of such change on the Site home page.

If you have any questions about this Privacy Policy or Our treatment of the information you provide us, please write to Us by email at privacy@owlcyberdefense.com or by mail at  Owl Cyber Defense Solutions, LLC. Attention: Privacy Manager, 38a Grove Street, Ridgefield, CT 06877.

Personal and non-personal data collection

You are free to explore the Site without providing any Personal Information (name, email, country) about yourself. When you visit the Site and request information or subscribe to Our blog, We request that you provide Personal Information about yourself. We also collect Navigational Information (page views).

We only collect personally identifiable information that is affirmatively submitted to Us via the Site. Personally identifiable information is any information that can be used to identify or locate a particular person or entity. This may include, but is not limited to: your name or business entity, title within the applicable business entity, personal and/or business entity-related email address, mailing address, telephone numbers, fax numbers, industry sector, and/or any other information requested on the applicable forms.

We may collect certain non-personally identifiable information (“Navigational Information”) from anyone who visits the Site. Such information may include but is not limited to the type of device you are using and its location, the browser you are using, the type of operating system you are using, and the domain name of your Internet service provider. We use the non-personally identifiable information that We collect to improve the design and content of the Site, to enable us to personalize your Internet experience, and to analyze site usage. This information may also be transmitted to a third-party analytics provider for Our use only.

This information is used by Owl to maintain quality of our content, and to provide general statistics regarding use of the Owl Website. For these purposes, We do link this automatically-collected data to Personal Information such as name, email address, address, and phone number.

Information we collect from third parties

From time to time, We may receive Personal Information about you from third party sources[JE2]  including partners with which We offer co-branded services or engage in joint marketing activities, and publicly available sources such as social media websites.

Information about children

The Site is not intended for or targeted at children under 16, and We do not knowingly or intentionally collect information about children under 16. If you believe that We have collected information about a child under 16, please contact Us at privacy@owlcyberdefense.com, so that We may delete the information.

Tracking and cookies

This Site may use cookies from time to time to improve the performance of this site and enhance your browsing experience. By continuing to use the Site, you consent to Our use of cookies. You may manage your cookies preferences, including disabling and/or deleting cookies, through your browser settings. However, please note that disabling cookies may limit your browsing experience on the Site.

What are cookies?

Cookies are small text files that a website sends to your device where they are stored in order to save and track data about your use of the website. The next time you visit the same website, cookies allow the website to identify you. Cookies allow Us to track your browsing history on the Site, to adjust the website to your preferences, and present you with content and offers tailored to your interests.

How your personal information is used

We use the information We collect only in compliance with this Privacy Policy. Users who subscribe to Our content are obligated through Our agreements with them to comply with this Privacy Policy. We will never sell your Personal Information to any third party.

How can I control cookies?

You have the right to decide whether to accept or reject cookies.

You can set or amend your web browser controls to accept or refuse cookies. If you choose to reject cookies, you may still use the Site though your access to some functionality and areas of the Site may be restricted. As the means by which you can refuse cookies through your web browser controls vary from browser-to-browser, you should visit your browser's help menu for more information.

Essential website cookies: Because these cookies are strictly necessary to deliver the Site to you, you cannot refuse them. You can block or delete them by changing your browser settings however, as described above.

Where can I get further information?

If you have any questions about Our use of cookies or other technologies on the Site, please email Us at privacy@owlcyberdefense.com.

Use of personal information

In addition to the uses identified elsewhere in this Privacy Policy, We may use your Personal Information to:

  • send information or Owl content to you which We think may be of interest to you by post, email, or other means and send you marketing communications relating to Our business;
  • promote use of Our services to you and share promotional and information content with you in accordance with your communication preferences;
  • send information to you regarding changes to Our Terms of Use, Privacy Policy (including the Cookie Policy), or other legal agreements
  • meet legal requirements.

We use the information collected of Our customers for the following purposes:

  • to respond to customer support requests; and
  • otherwise to fulfill the obligations under the Owl Customer Terms of Use.

Legal basis for processing Personal Information European Economic Area ("EEA") visitors only

If you are a visitor/customer located in the EEA queries about Owl’s Privacy policy may be directed to: privacy@owlcyberdefense.com.

Our legal basis for collecting and using the personal information described above will depend on the personal information concerned and the specific context in which We collect it. However, We will normally collect personal information from you only where We have your consent to do so, where We need the personal information to perform a contract with you, or where the processing is in Our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms. In some cases, We may also have a legal obligation to collect personal information from you.

If We ask you to provide personal information to comply with a legal requirement or to perform a contract with you, We will make this clear at the relevant time and advise you whether the provision of your personal information is mandatory or not (as well as of the possible consequences if you do not provide your personal information). Similarly, if We collect and use your personal information in reliance on Our legitimate interests (or those of any third party), We will make clear to you at the relevant time what those legitimate interests are.

Use of navigational information

We use Navigational Information to operate and improve the Site and content resources. We may also use Navigational Information alone or in combination with Personal Information to provide you with personalized information about Owl.

Customer testimonials and comments

When available and permitted, We post customer testimonials and comments on the  Site, which may contain Personal Information. We obtain each customer's written consent prior to posting the customer's name and testimonial.

Security of your personal information

We use a variety of security technologies and procedures to help protect your Personal Information from unauthorized access, use or disclosure. We secure the Personal Information you provide on computer servers in a controlled environment, protected from unauthorized access, use or disclosure. All Personal Information is protected using appropriate physical, technical, and organizational measures.

Social media features

The Site includes Social Media features, such as the Facebook Like button and Widgets, Share This button, or interactive mini-programs that run on the Sites. These features may collect your IP address, which page you are visiting on Our sites, and may set a cookie to enable the feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on the  Site. This Privacy Policy does not apply to these features. Your interactions with these features are governed by the privacy policies and other policies of the companies providing them.

External websites

The  Site provides links to other websites. We do not control, and are not responsible for, the content or practices of these other websites. Our provision of such links does not constitute Our endorsement of these other websites, their content, their owners, or their practices. This Privacy Policy does not apply to these other websites, which are subject to any privacy and other policies they may have.

Retention of personal information

How long We keep information We collect about you depends on the type of information, as described in further detail below. 

We retain Personal Information that you provide to Us where We have an ongoing legitimate business need to do so (for example, as long as is required in order to contact you about the Our services, or as needed to comply with Our legal obligations, resolve disputes, and enforce Our agreements).

When We have no ongoing legitimate business need to process your Personal Information, We will securely delete the information or anonymize it or, if this is not possible, then We will securely store your Personal Information and isolate it from any further processing until deletion is possible. We will delete this information from the servers at an earlier date if you so request, as described in "To Unsubscribe from Our Communications" below.

If you have elected to receive marketing communications from Us, We retain information about your marketing preferences for a reasonable period of time from the date you last expressed interest in Our content, products, or services, such as when you last opened an email from Us. We retain information derived from cookies and other tracking technologies for a reasonable period of time from the date such information was created.

We use your personal information to provide information at your request. We may use your information to improve the Site  and services, including to notify you of special events or promotions or tailor marketing activities to your interests. We may also use your personal information to contact you.

We may share your personal information with third party service providers solely for the purposes of operating the Site . We do not authorize these service providers to make any other use or disclosure of your information.

How We share information We collect

Service providers

We employ other companies and people to provide services to visitors to the  Site, Our customers, and prospects and may need to share your information with them to provide information, products or services to you. Examples may include removing repetitive information from prospect lists, prospecting sales opportunities, analyzing data or performing statistical analysis, providing marketing assistance, supplementing the information you provide Us in order to provide you with better service, and providing customer service or support. In all cases where We share your information with such agents, We explicitly require the agent to acknowledge and adhere to Our privacy and customer data handling policies.

Owl partners

In addition, We may share data with trusted partners to contact you based on your request to receive such communications, help Us perform statistical analysis, or provide customer support. Such third parties are prohibited from using your Personal Information except for these purposes, and they are required to maintain the confidentiality of your information.

We partner with trusted third parties to provide you with co-marketing content that may be relevant to you. When you engage with these co-marketing partners, We will tell you who We are sharing data with, and provide a link to the co-marketing partner’s privacy policy so you can learn more about how to opt-out of the partner’s communications.

Compelled disclosure

We reserve the right to use or disclose your Personal Information if required by law or if we reasonably believe that use or disclosure is necessary to protect Our rights, protect your safety or the safety of others, investigate fraud, or comply with a law, court order, or legal process.

International transfer of information

International transfers within Owl’s partner entities or representatives

To facilitate Our global operations, We transfer information to either EMEA, APAC or North America and allow access to that information from countries in which the Owl affiliated entities and representatives have operations for the purposes described in this policy.

This Privacy Policy shall apply even if We transfer Personal Information to other countries. We have taken appropriate safeguards to ensure that your Personal Information will remain protected. When We share information about you within and among Owl’s affiliated entities, We make use of standard contractual data protection clauses, which have been approved by the European Commission, and We rely on the EU-U.S. and Swiss-U.S. Privacy Shield Framework to safeguard the transfer of information We collect from the European Economic Area and Switzerland.

International transfers to third parties

Some of the third parties described in this privacy policy, which provide services to Us under contract, are based in other countries that may not have equivalent privacy and data protection laws to the country in which you reside. When We share information of customers in the European Economic Area or Switzerland, We make use of the EU-U.S. and Swiss-U.S. Privacy Shield Frameworks, European Commission-approved standard contractual data protection clauses, binding corporate rules for transfers to data processors, or other appropriate legal mechanisms to safeguard the transfer. Please see Our Privacy Shield Notice below.

Advertising

We partner with a third-party ad network to manage our advertising on other sites. Our ad network partner uses cookies and web beacons to collect information about your activities on this and other websites to provide you targeted advertising based upon your interests.  If you wish to not have this information used for the purpose of serving you targeted ads, you may opt-out by clicking here: http://preferences.truste.com/ (or if located in the European Union, by clicking here: http://www.youronlinechoices.eu/). Please note this does not opt you out of being served advertising.  You will continue to receive generic ads.

How to access & control your personal data

Reviewing, correcting and removing your personal information

You have the following data protection rights:

  • Request access, correction, updates or deletion of your  personal information.
  • Object to processing of personal information, ask Us to restrict processing of personal information or request portability of personal information.
  • If We have collected and processed personal information with consent, an EU resident can withdraw consent at any time. Withdrawing consent will not affect the lawfulness of any processing conducted prior to such withdrawal, nor will it affect processing of personal information conducted in reliance on lawful processing grounds other than consent.
  • Complain to a data protection authority about Our collection and use of personal information. Contact details for data protection authorities in the EEA, Switzerland and certain non-European countries (including the US and Canada) are available here[JE3] .)

To exercise any of these rights, please contact Us at privacy@owlcyberdefense.com or by mail at Owl Cyber Defense Solutions, LLC., Attention: Privacy Manager, 38a Grove Street, Ridgefield, CT 06877 USA.

We will respond to your request to change, correct, or delete your information within a reasonable timeframe and notify you of the action We have taken.

To Unsubscribe from Our Communications

You may unsubscribe from our marketing communications by clicking on the "unsubscribe" link located on the bottom of our emails, updating your communication preferences, or by sending Us an email message at privacy@owlcyberdefense.com or postal mail at Cyber Defense Solutions, LLC, Attention: Subscription Manager, 38a Grove Street, Ridgefield, CT 06877 USA. Customers cannot opt out of receiving transactional emails related to their account with Us or the Subscription Service.

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